What We Collect and Why It Matters
When you register, we collect your name, contact details, date of birth, and account credentials. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record transaction references and wallet identifiers — not your full mobile banking PIN or password. We use this
-
1
data to verify your identity, process payments, and keep your account secure. We also collect device and session data automatically: your IP address, browser type, and pages visited. This helps us detect unusual login attempts and protect your account from unauthorised access. We do not sell
-
2
your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. Retention periods vary by data type — account records are kept as long as your account is active and
-
3
for a period after closure as required by applicable rules. Availability of our services and the scope of data processing depends on your local law and eligible region. If you have questions about what data we hold on you, our support team is the right starting
-
4
point.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.